TAD PGS, Inc. Field Technician in Andover, Massachusetts
Category: Light Industrial/Manufacturing
TAD PGS, INC. is currently seeking a Field Technician for one of our clients in Andover, MA . Job Description: This position supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. As a Service Ambassador, you provide insightful advice and friendly, hands-on technical support to customers in need. You quickly diagnose issues on the spot, explaining situations with patience and empathy. After determining the problem, you offer solutions to quickly get customers up and running again. Even if you are juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil service commitments with style, speed and skill. You earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Provide customer assistance and problem resolution to a wide variety of customers across business areas supported by a multi-customer contact or help desk environment. Responds to non-routine customer calls, email, walk-in and web inquires providing a single point of contact for reporting problems, making inquiries and obtaining guidance about any or all services provided by the service center. Applies knowledge in information technology. These positions needs and seasoned and experienced technician who will work with personal computer hardware, software, systems, local area networks and terminology. The technician will need strong organizational, problem solving skills and ability to operate computer peripherals including monitors, printers, scanners and phones.
Strong customer service skills Works independently with minimum supervision Composure Customer Focus Functional/Technical Skills Informing Learning on the Fly Listening Problem Solving Strong people skills Timely Decision Making Time Management Ability to adhere to a schedule of customer appointments.
Continuously learn through others, self-educate, share specialized knowledge with other service ambassadors and customers via internal customer social media and expertly demonstrate and present the newest product and service offerings.
Understand, comply and actively keep up to date with CSC business processes and procedures.
Assist in process improvement initiatives. Superior customer service/people rapport building skills, both 1:1 and in a group environment.
Exemplary presentation, problem-solving, and multi-tasking abilities.
Proficiency in technology, particularly operating systems, mobile devices, networks, servers and backups. Knowledgeable with the Remedy & Snow Ticketing System is a big plus.
TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve. TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
Location: Andover , MA
Minimum Experience (yrs):
Required Education: H.S. diploma or equivalent