Colwen Hotels Front Desk Supervisor in Chelsea, Massachusetts

The BRAND NEW Holiday Inn Chelsea- OPENING SUMMER 2018-is seeking an engaging, friendly and detail oriented Front Desk Supervisor. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.

*GENERAL RESPONSIBILITIES *

  • Assist in the interviewing and strong performance supervision of front office associates.

  • Ongoing review of staff to ensure adherence to established policies and procedures

  • Process check-in and check-out, verify billing, create reservations, and process special requests

  • Knowledge of hotel property, local attractions to assist guests.

  • Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel

  • Compliance with Federal & State Labor laws

  • Ensure that all complaints regarding service and/or accommodations are investigated and resolves

  • Monitor budgets and payroll records and review financial transactions to ensure appropriateness

  • Ongoing analysis of processes for continuous improvement/efficiency

  • Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses

  • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results

  • Balance cost controls with exceptional guest service and associate satisfaction

  • Maintain STRICT key controls

  • Two year college degree or equivalent hospitality experience (at least one year front desk supervisory experience

  • Cash Handling experience

  • General Accounting knowledge

  • TIPS Certification (within 6 months)

  • Strong Leader of people

  • Proficient in English language.

  • Intermediate to advanced computer skills (experience with xx systems)

  • Familiar with common computer software programs

  • Must be willing to work holidays

  • May require overnight stays

  • Some work in office

  • Must be willing to work varied hours

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth

  • Warm and supportive work environment

  • Competitive Wages

  • Medical, Dental and Vision Insurance

  • Company-funded Health Reimbursement Account

  • Flex Spending Account

  • Voluntary Life Insurance

  • Short Term and Long Term Disability

  • 401(k) retirement plan with Employer Match after one year of employment

  • Paid Time off Programs

  • Holiday Pay

  • Jury Duty Leave and Bereavement Leave

  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V