Abraxas Corporation Director, Services Operations in Concord, New Hampshire

Business Unit:

Cubic Transportation Systems

Company Details:

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:


This position is key to transforming Cubic's worldwide service delivery and operation model of providing technology-led business process outsourcing to public transportation agencies. This journey includes but is not limited to adoption of leading technology and best practice ITIL methodology and further enhancement of already successful service operations via use of intelligent data and advanced analytics. "Operating Global, Acting Local" is how we approach service innovation and 365x24x7 is our service commitment to customers.

The Operations Director will work with global & regional leadership to lead planning and implementation of approved service transformation initiatives to achieve desired outcomes. In the process of service transformation, it is expected that this position will work with local stakeholders to carry out change management and communication tasks. In some cases, in order to hit operational efficiency gains, it is possible that this person will be required to have matrix reporting lines with local service delivery managers.

This position typically works under limited supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.


  • Joint leadership in the local implementation of service transformation initiatives to achieve positive outcomes

  • Coordinate and manage service delivery managers as applicable as this person can be assigned operating responsibilities

  • Drive productivity and efficiency by monitoring processes and leveraging harmonized service tools and technologies to ensure the business is utilizing optimal processes and tools

  • Review and update performance metrics with global SMO to support continuous improvement for employees and the company

  • Participate in the detailed design of business case for transformation initiatives as part of a global team

  • Manage financial business case to budget against relevant project financial reporting

  • Participate in ongoing reviews and steering of service transformation and innovation work streams

  • Participate in post implementation review for benefits analysis and capture lessons learned

  • Surface local/regional transformation implementation issues promptly to the local and WW team and contribute /manage to resolution.

  • Work with transformation team leads and refine business cases on a continual basis

  • Lead local change management and organization communication; assist local management with relevant process change.

  • Act as a conduit between regional operations and global service management; a member of steering committee to provide local perspective and assist global team with local concerns.

  • In country SPOC for transformation initiatives.

  • Align global CTS Strategy with regional needs.

  • May require extensive travels at times.


Bachelor's degree in business, economics or related discipline. Multi-tasking master with 12+ years operations and/or program management experience. Significant Tolling and AFC operations experience or IT transformation experience preferred. Experience having successfully delivered multi-million dollar transformation projects in an international business environment. Knowledge of ITIL preferred.

Ability to think outside of the box, not afraid to break down silos and suggest hard decisions. Must be self-motivated, creative and have the ability to work closely in a team environment with different functions and individuals at various levels in the organization. Experience working autonomously with minimal supervision. Excellent communication skills (presentation skills) at all levels (line employee to C-Level). Astute negotiation and conflict resolution skills. Willing to travel extensively when needed.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Worker Type:


Cubic Corporation is the parent company of three major businesses, Cubic Transportation Systems (CTS), Cubic Global Defense (CGD), and Cubic Mission Solutions (CMS). CTS is a leading integrator of payment and information technology and services for intelligent travel solutions worldwide. CGD is a leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. CMS provides networked Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) capabilities for defense, intelligence, security, and commercial missions. All three of our businesses provide innovative technology and an integrated approach to systems and services for government and commercial customers around the globe. This integration ensures our customers receive streamlined operations and strategy, cost-efficiency and speed to market.

Cubic was founded in San Diego, California in 1951 and has since built a global reputation for enhancing customer value. With fiscal year 2016 sales of $1.462 billion, Cubic is proud to have a presence in nearly 60 countries and employs 8,500+ people worldwide. To learn more about Cubic please watch the video at this link:


Cubic is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer at http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf , We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law

For more information on Equal Employment please visit: