Sun Life Financial Director, Claims Risk Management in Scarborough, Maine

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

Please note: This role can be based in various locations in US or Canada

About the business:

Corporate Claims Risk Management works with Sun Life Financial’s Claims leaders and Claims Analysts worldwide, providing philosophies, tools and support to enable the very best in informed claims decision-making. Additionally, it is responsible for ensuring claims teams across Sun Life Financial assess and manage claims risks in a manner consistent with our Insurance Risk Policy and its supporting Operating Guidelines.

About the role:

  • Assists in the development and implementation of claims adjudication standards for life and health insurance worldwide.

  • Monitors claim units’ performance through regular risk validation testing.

  • Promotes excellence and consistency in claims adjudication across the SLF enterprise through the promotion of industry leading, best practices.

  • Performs research on matters pertaining to claim risk management including its philosophies, methodologies, practices, processes, technologies and strategy.


  • Bachelor’s degree in Business, Management, or related field.

  • Minimum of 10 years Life, Disability or Health claims experience including 3 years in a progressive leadership role with management and governance responsibilities.

  • Has the following Professional Certifications or willingness to complete over the next 5 years:

  • Risk Management Certification

  • Fellowship, Academy of Life Underwriting

  • Fellowship, Life Management Institute

  • Fellowship, Life and Health Claims

  • Experience with multiple lines, products and distribution channels including international markets.

  • Comprehensive understanding of risk management principles & processes

Preferred skills:

  • Proven effective interpersonal and leadership skills with all levels within the organization including senior management as well as exceptional communication and presentation skills.

  • Ability to design, organize, and implement projects to completion.

  • Ability to direct organizational initiatives by positively influencing and supporting change management.

  • Comfortable navigating in cross functional organizations and knowledge of overall company and industry operations

  • Strong influencing and negotiation skills

  • Maintains knowledge on current and emerging industry trends

  • Willingness to represent SLF on industry associations and committees.

  • Ability to attend industry meetings as well as participate in conference calls, forums, and training sessions held outside of regular business hours.

  • Willingness to travel as needed.

  • Ability to work as a member of a virtual team.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted

Job Category:

Underwriting - Individual

Posting End Date: